tag:blogger.com,1999:blog-7338589224051075532.post2831042498413112241..comments2024-03-29T07:26:27.225+00:00Comments on Of Esox & observations : Not how I'd do businessDylan Wrathallhttp://www.blogger.com/profile/01285181139467170047noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-7338589224051075532.post-65924098914159249942018-04-18T14:26:07.589+01:002018-04-18T14:26:07.589+01:00Fair comment Ric - nice to see the other side of t...Fair comment Ric - nice to see the other side of the coin. I wonder what would have happened if I'd placed an order instead of asking for some information, would I still be awaiting delivery? Never know because it will now never happen! - DylDylan Wrathallhttps://www.blogger.com/profile/01285181139467170047noreply@blogger.comtag:blogger.com,1999:blog-7338589224051075532.post-6483804427538842882018-04-18T08:00:22.601+01:002018-04-18T08:00:22.601+01:00Dyl, running a business myself I see where you'...Dyl, running a business myself I see where you're coming from. There has been occasions I've been too busy, engrossed, tired and generally chased about to follow up what appeared to be an offhand request. I try to make sure all phone calls are returned, but it's all too easy to get buried under an avalanche. <br /><br />I had one like that last year. They stopped me in the street and asked if I had a spare moment... I didn't - for two weeks. By the time I had room in the diary, I discovered they had got someone else. My mistake was not getting back to them about it, that's all.<br /><br />On the other hand, all they had to do was phone me up and I would have given them a priority slot. I could have been in an accident for all they knew. They didn't care enough to bother, so it cuts both ways.<br /><br />So in some ways Dyl, the email reply might not be at the top of the suppliers list either. <br /><br />It's nice to get an immediate response to inquiries or even one at all. However, with any business, there's an area between having not enough business and too much to deal with. With modern working practices paring personnel down to the bare minimum due to the inherent cost of employing people, it's quite likely that all but the most direct request will warrant a response.<br /><br />Richttps://www.blogger.com/profile/02714117508358025668noreply@blogger.com